This Privacy Policy describes how Fanli Jewels (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site, or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

 

Changes to This Privacy Policy

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We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

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How We Collect and Use Your Personal Information

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To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

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What Personal Information We Collect

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The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

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Information We Collect Directly from You

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Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, and email.

• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information including your username, password, and security questions.

• Shopping information including the items you view, put in your cart or add to your wishlist.

• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

 

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

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Information We Collect through Cookies

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We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

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Information We Obtain from Third Parties

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Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as companies that support our Site and Services, and our payment processors.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

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How We Use Your Personal Information

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• Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

• Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

• Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

• Communicating with you: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

 

Cookies

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Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

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How We Disclose Personal Information

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In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

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• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

 

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

 

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

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Third Party Websites and Links

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Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

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Children’s Data

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The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

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Security and Retention of Your Information

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Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

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Your Rights and Choices

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Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

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• Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

• Right to Delete: You may have a right to request that we delete personal information we maintain about you.

• Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.

• Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

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Complaints

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If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

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International Users

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Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

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Contact

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Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@fanlijewels.co.uk or contact us at: Fanli Jewels Office 308C, Berkeley Square House, Berkeley Square W1J 6BD

 

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Terms of Service

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OVERVIEW This website is operated by Fanli Jewels (“we”, “us”, or “our”). By visiting our website and/or purchasing any products from us, you agree to be bound by these Terms of Service. Please read them carefully before using our site or making a purchase.

These Terms of Service apply to all users of the website, including browsers, customers, and anyone who interacts with our Services. By accessing or using any part of the site, you agree to these Terms of Service. If you do not agree to all the terms, you must not use our website or purchase any products.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on this page. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

 

SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence. If you are purchasing on behalf of a minor, you confirm that you have the legal authority to do so.

You may only use our website and products for lawful purposes. You must not use our Services in any way that violates any applicable laws or regulations.

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SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion for any reason, including suspected fraudulent activity or breach of these Terms.

Your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks. Payment information is always encrypted during transmission.

Without our prior written consent, you may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, our products, or access to the website.

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SECTION 3 - ACCURACY OF INFORMATION We strive to provide accurate and up-to-date information on our website. However, we do not warrant that all product descriptions, pricing, images, or other content are completely accurate, complete, or current. Colors and images displayed may vary slightly depending on your device and screen settings.

All jewelry pieces are handmade or crafted with care. Minor natural variations in gemstones, metals, and hand-finishing are expected and considered part of the unique character of each piece.

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SECTION 4 - PRICES AND MODIFICATIONS Product prices are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time without liability to you or any third party.

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SECTION 5 - PRODUCTS AND SERVICES Certain products may be available exclusively through our website and are subject to limited stock. All sales are subject to our Refund & Return Policy.

We make every effort to display our jewelry as accurately as possible. However, we cannot guarantee that your screen’s display of colors, textures, or details will be identical to the physical item.

We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction on a case-by-case basis.

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SECTION 6 - BILLING AND ACCOUNT INFORMATION We reserve the right to refuse or cancel any order for reasons including suspected fraud, unauthorized resale, or errors in pricing or availability. If we cancel or modify an order, we will attempt to notify you using the contact information provided at the time of purchase.

You agree to provide current, complete, and accurate billing and shipping information for all purchases. You must promptly update your information if any changes occur.

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SECTION 7 - THIRD-PARTY TOOLS AND LINKS We may provide access to third-party tools or links to external websites. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

Your use of any third-party tools or websites is entirely at your own risk.

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SECTION 8 - USER COMMENTS AND SUBMISSIONS If you send us creative ideas, suggestions, feedback, reviews, or other submissions (whether online, by email, or by post), you agree that we may use them without restriction, compensation, or obligation to keep them confidential.

You are responsible for ensuring that your comments do not violate any third-party rights and do not contain unlawful, abusive, or obscene material. We reserve the right to remove any content we deem inappropriate.

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SECTION 9 - PERSONAL INFORMATION Your submission of personal information through the website is governed by our Privacy Policy.

 

SECTION 10 - PROHIBITED USES You are prohibited from using the website or its content for any unlawful purpose, to infringe intellectual property rights, to harass or discriminate, to upload malicious code, or to interfere with the security of the website. We reserve the right to terminate your access for any violation of these prohibitions.

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SECTION 11 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY Our website and all products are provided “as is” and “as available” without any warranties, express or implied, except as expressly stated in our policies.

To the fullest extent permitted by law, Fanli Jewels, its directors, officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of our jewelry.

Because some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, the above limitations may not apply to you in full.

 

SECTION 12 - INDEMNIFICATION You agree to indemnify and hold harmless Fanli Jewels and its affiliates, officers, directors, agents, and employees from any claim, loss, or damage arising from your breach of these Terms of Service or violation of any law or third-party rights.

 

SECTION 13 - SEVERABILITY If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

 

SECTION 14 - TERMINATION These Terms of Service are effective until terminated by either party. We may terminate your access to the website at any time, without notice, if we believe you have breached these Terms.

 

SECTION 15 - GOVERNING LAW These Terms of Service shall be governed by and construed in accordance with the laws of the United Kingdom.

 

SECTION 16 - CHANGES TO TERMS OF SERVICE We reserve the right to update these Terms of Service at any time. Your continued use of the website after changes are posted constitutes your acceptance of the revised terms.

 

SECTION 17 - CONTACT INFORMATION If you have any questions about these Terms of Service, please contact us at: info@fanlijewels.co.uk

Fanli Jewels Office 308C, Berkeley Square House, Berkeley Square W1J 6BD, United Kingdom

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